Leadership Letters

Delivering the Vision

Delivering the Vision

UMD students, faculty, and staff cultivate fearless ideas every day. The Division of IT strives to help you achieve your vision by providing secure, stable and modern systems and services. We also aim to make our services and information easy to request, access, and use. To support these goals, we have reinvented the way university community members engage with our division resources and support services.

We are pleased to introduce this new website, which is designed to be service-focused and architected to make it easy for you to find the services we provide, get support while using the services, report a problem when the services may not be working properly, or give us feedback as to how we can improve. Details about each service, such as who may use it, how to access it, and when it is available, are provided in the service catalog, which has been arranged into new categories and is also filterable by campus audience. Many catalog items have also become self-service, with the activation process automated through the catalog. Additionally, each catalog item is linked to our IT Library, which features new collections and houses more than 1,000 articles featuring how-tos and other information.

The new website also offers opportunities for community members to participate in creating the future of IT at UMD. You can submit your ideas and provide feedback about potential future system and service enhancements, learn about our governance groups and advisory partners, and discover IT communities of practice you may want to join.

You can also get information about IT security, peek into projects in progress, and see analytics about IT services and...

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-- From UMD faculty, students, and staff

Investing in Knowledge (and How We Manage It): Lessons Learned from ServiceNow's 2018 Conference

By: Leighanne Ellis, DIT Knowledge Management Team Lead

Benjamin Franklin said that "an investment in knowledge pays the best interest." I rather agree with him. I may be a bit biased though: My work is in Knowledge Management, and I am the team lead. To say that I am invested in learning and...

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-- IT service news and tips


UMD Google Accounts and Personal Data

Over a billion people rely on Google to complete an array of tasks. From crafting a complex spreadsheet to turning off a light, Google is deeply integrated in our personal and professional lives. This union isn’t always a transparent one.

The University of Maryland relies on Google to provide email to staff, faculty, and students. Spotlight investigated what Google may know about you...

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IT Insiders

Disability Awareness Month
It's Disability Awareness Month at UMD, organized by the President’s Commission on Disability Issues, and several campus organizations are hosting disability- and accessibility-related events. Learn more.

Accessibility of Online Content: Understanding Barriers to Success
At this Learning Technology Design Lunch and Learn, you will experience how websites and other online content look and feel to users with a variety of disabilities. Join us October 23 from noon until 1 p.m.! Please RSVP.

Web Accessibility & Siteimprove
Get an overview of the UMD Web Accessibility Policy and learn how to use the university’s Siteimprove web governance tool to improve web accessibility. Open to anyone who edits and builds websites, as well as those interested in learning more about web accessibility. Join us on Thursday, October 25 from 10 to 11 a.m. Please RSVP.

Multi-factor Authentication for PHR
Between October 29 and November 12, 2018, the Payroll and Human Resources (PHR) system will begin using UMD's Central Authentication Service (CAS), which requires multi-factor authentication (MFA). Most university employees are already enrolled in MFA, but those who still need to enroll can get started at the MFA webpage. Following the period outlined above, faculty, staff, and students will need to be enrolled in MFA to access all areas of PHR.