Leadership Letters

Delivering the Vision

UMD students, faculty, and staff cultivate fearless ideas every day. The Division of IT strives to help you achieve your vision by providing secure, stable and modern systems and services. We also aim to make our services and information easy to request, access, and use. To support these goals, we have reinvented the way university community members engage with our division resources and support services.

We are pleased to introduce this new website, which is designed to be service-focused and architected to make it easy for you to find the services we provide, get support while using the services, report a problem when the services may not be working properly, or give us feedback as to how we can improve. Details about each service, such as who may use it, how to access it, and when it is available, are provided in the service catalog, which has been arranged into new categories and is also filterable by campus audience. Many catalog items have also become self-service, with the activation process automated through the catalog. Additionally, each catalog item is linked to our IT Library, which features new collections and houses more than 1,000 articles featuring how-tos and other information.

The new website also offers opportunities for community members to participate in creating the future of IT at UMD. You can submit your ideas and provide feedback about potential future system and service enhancements, learn about our governance groups and advisory partners, and discover IT communities of practice you may want to join.

You can also get information about IT security, peek into projects in progress, and see analytics about IT services and...

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-- From UMD faculty, students, and staff

What Makes Terrapin Tech Special?

By: Michael Hooker, Manager, Terrapin Tech

Terrapin Tech quietly turned 11 years old in November 2017. The store has been a fixture on campus during that time. We’ve experienced a few changes over the years, but we’ve never strayed from our purpose: providing...

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-- IT service news and tips


What is VPN?

You may have heard the words “virtual private network” or its acronym VPN mentioned by the computer savvy. But what does it mean? And how does VPN work? And also, why should you care?

The truth is, VPN is a critical part of staying safe online, which is why it’s important for all of us to understand how it works and when to use it.

IT Insiders

Offer a Free or Fee-Based Course

Have you considered using UMD Open Catalog as a platform for your courses whose audience is the UMD community or anyone in the world? Our team can help you design, develop, and deliver a highly effective course. Learn more about this service

Canvas Commons

A new UMD institutional repository (digital library) is now available in ELMS. Canvas Commons enables the University of Maryland community to share, find, and import learning objects and instructional resources. See "Managing and Sharing Content in Canvas Commons" for details or contact DIT's learning technology design team with questions.

ELMS Gradebook Lunch & Learn

Changes to the ELMS gradebook are coming later this summer. Come get a sneak peek at the improvements at the April 20 noon-time Lunch & Learn. Registration is recommended.

Cisco Phone Training

Still feeling unsure about what your new UMD phone can do? Sign up for an upcoming training session!