Leadership Letters

Delivering the Vision

Delivering the Vision

UMD students, faculty, and staff cultivate fearless ideas every day. The Division of IT strives to help you achieve your vision by providing secure, stable and modern systems and services. We also aim to make our services and information easy to request, access, and use. To support these goals, we have reinvented the way university community members engage with our division resources and support services.

We are pleased to introduce this new website, which is designed to be service-focused and architected to make it easy for you to find the services we provide, get support while using the services, report a problem when the services may not be working properly, or give us feedback as to how we can improve. Details about each service, such as who may use it, how to access it, and when it is available, are provided in the service catalog, which has been arranged into new categories and is also filterable by campus audience. Many catalog items have also become self-service, with the activation process automated through the catalog. Additionally, each catalog item is linked to our IT Library, which features new collections and houses more than 1,000 articles featuring how-tos and other information.

The new website also offers opportunities for community members to participate in creating the future of IT at UMD. You can submit your ideas and provide feedback about potential future system and service enhancements, learn about our governance groups and advisory partners, and discover IT communities of practice you may want to join.

You can also get information about IT security, peek into projects in progress, and see analytics about IT services and...

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-- From UMD faculty, students, and staff
Voices

Customer Experience Matters

By: Sam Porter, Assistant Manager, DIT Community Support and Outreach
Customer Experience Matters

This past May, as manager of the Service Desk call center, I attended the Help Desk Institute (HDI) Conference Expo 2017. HDI is an organization of technical support professionals in both the...

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-- IT service news and tips

Connections

Take Advantage of TERPware

terpware

TERPware is UMD’s software download website for the University of Maryland (UMD). The variety of software available makes it an invaluable resource for both academic and personal use. Best of all, it’s available to all registered UMD students, faculty, and staff, and most items are available at no additional cost. Before you pay software or subscription fees, check ...

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IT Insiders

Media Management System Updates

Media Management System Updates

Kaltura will introduce a new editor tool and new user interfaces for My Media and the Media Gallery on January 15. Updated documentation on these features is available by visiting Media Management in the IT service catalog.

Online Student Success Orientation

Online Student Success Orientation

More than 200 students have enrolled in the Online Student Success Orientation, a self-paced ELMS tutorial space designed and created by DIT’s learning technology design team and made available through the Canvas Catalog.

Learning Technology Institute

Learning Technology Institute

DIT's learning technology design team is offering one- to two-hour workshops between now and January 22 targeting such tools and design strategies as "Getting Started with Turnitin;" introductions to WebEX in ELMS, Clickers, and Kaltura; and "Using the New ELMS Accessibility Tools." Workshops are free and will be hosted in the Edward St. John faculty training center. Please register.

WebEx Web and Audio Conferencing

WebEx Web and Audio Conferencing

UMD’s Avaya conference calling system is now retired. WebEx offers a more full-featured system that supports both Web meetings and conference calling (its on-campus extension is x50600). Learn more about WebEx and how to get started.