Leadership Letters

Delivering the Vision

UMD students, faculty, and staff cultivate fearless ideas every day. The Division of IT strives to help you achieve your vision by providing secure, stable and modern systems and services. We also aim to make our services and information easy to request, access, and use. To support these goals, we have reinvented the way university community members engage with our division resources and support services.

We are pleased to introduce this new website, which is designed to be service-focused and architected to make it easy for you to find the services we provide, get support while using the services, report a problem when the services may not be working properly, or give us feedback as to how we can improve. Details about each service, such as who may use it, how to access it, and when it is available, are provided in the service catalog, which has been arranged into new categories and is also filterable by campus audience. Many catalog items have also become self-service, with the activation process automated through the catalog. Additionally, each catalog item is linked to our IT Library, which features new collections and houses more than 1,000 articles featuring how-tos and other information.

The new website also offers opportunities for community members to participate in creating the future of IT at UMD. You can submit your ideas and provide feedback about potential future system and service enhancements, learn about our governance groups and advisory partners, and discover IT communities of practice you may want to join.

You can also get information about IT security, peek into projects in progress, and see analytics about IT services and...

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-- From UMD faculty, students, and staff

What Makes Terrapin Tech Special?

By: Michael Hooker, Manager, Terrapin Tech

Terrapin Tech quietly turned 11 years old in November 2017. The store has been a fixture on campus during that time. We’ve experienced a few changes over the years, but we’ve never strayed from our purpose: providing...

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-- IT service news and tips


UMD Google Accounts and Personal Data

Over a billion people rely on Google to complete an array of tasks. From crafting a complex spreadsheet to turning off a light, Google is deeply integrated in our personal and professional lives. This union isn’t always a transparent one.

The University of Maryland relies on Google to provide email to staff, faculty, and students. Spotlight investigated what Google may know about you...

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IT Insiders

Accessible Course Content Workshop
Ensuring that course content is accessible to students is now the policy of the University of Maryland. Learn how to Remove Barriers to Learning in a free hands-on DIT workshop on August 21, 9:30 a.m.-12:30 p.m.

Learning Technology Institute
Are you new to learning technology tools such as Kaltura and Turnitin? Want to sharpen your basic ELMS skills or learn how to make your course materials more accessible? Free training will be provided through the Learning Technology Institute August 13-29. Review workshop descriptions and register (at least 24 hours ahead of time).

New Webex Features
UMD’s Webex Web conferencing system was recently upgraded and now offers some new features. The video interface has been decluttered and simplified for easier hosting and meeting participation. You can now download videos in mpeg-4 (MP4) format for easier sharing across devices. The Meeting Center can support more participants with video devices (up to 100). Learn about these and more new features.

Copyright Best Practices
Posting readings to ELMS? Consult these best practices, created by the University Libraries' Copyright Discussion Group, for guidance on complying with copyright law and licenses and avoiding potential access problems for e-resources.

UMD Box Upgrades
UMD Box cloud-based storage and collaboration accounts now offer unlimited data storage! Additionally, items placed in the trash remain there for 60 days before they are permanently deleted.