Spotlight

Leadership Letters

Delivering the Vision

Delivering the Vision

UMD students, faculty, and staff cultivate fearless ideas every day. The Division of IT strives to help you achieve your vision by providing secure, stable and modern systems and services. We also aim to make our services and information easy to request, access, and use. To support these goals, we have reinvented the way university community members engage with our division resources and support services.

We are pleased to introduce this new website, which is designed to be service-focused and architected to make it easy for you to find the services we provide, get support while using the services, report a problem when the services may not be working properly, or give us feedback as to how we can improve. Details about each service, such as who may use it, how to access it, and when it is available, are provided in the service catalog, which has been arranged into new categories and is also filterable by campus audience. Many catalog items have also become self-service, with the activation process automated through the catalog. Additionally, each catalog item is linked to our IT Library, which features new collections and houses more than 1,000 articles featuring how-tos and other information.

The new website also offers opportunities for community members to participate in creating the future of IT at UMD. You can submit your ideas and provide feedback about potential future system and service enhancements, learn about our governance groups and advisory partners, and discover IT communities of practice you may want to join.

You can also get information about IT security, peek into projects in progress, and see analytics about IT services and...

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-- From UMD faculty, students, and staff
Voices

Customer Experience Matters

By: Sam Porter, Assistant Manager, DIT Community Support and Outreach
Customer Experience Matters

This past May, as manager of the Service Desk call center, I attended the Help Desk Institute (HDI) Conference Expo 2017. HDI is an organization of technical support professionals in both the...

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-- IT service news and tips

Connections

Using Multi-Factor Authentication to Protect UMD Accounts

Multi-factor Authentication
On December 4, 2017, all University of Maryland faculty and campus leaders must use multi-factor authentication to log into online resources that use the Central Authentication System (CAS). Affected systems include G Suite for Education (Gmail, Drive, etc.), ELMS, UMEG, and Testudo.
 
What is Multi-Factor Authentication?
 
Multi-factor...
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IT Insiders

MFA Focus Event
MFA Focus Event
Terrapin Tech will be hosting a Multi-Factor Authentication Focus Event on Friday, November 10 from 10 a.m. until noon. DIT staff will help you enroll your mobile device or hardware token or to register with one time use codes. This is a great opportunity to get set up and learn to use MFA before the December 4 deadline! Light refreshments will be provided. You are also welcome to visit Terrapin Tech in 1221 McKeldin Monday through Friday, 8:30 a.m. to 4:30 p.m. to get hands-on assistance with setting up MFA.
New UMD Web Header
New UMD Web Header
University Marketing and Communications has released a new UMD website header, which complies with WCAG guidelines. You may update the header of UMD websites using the documentation and code provided.
Facilitate Group Work in WebEx with Breakout Rooms Lunch & Learn
Facilitate Group Work in WebEx with Breakout Rooms Lunch & Learn
Join us for a lunch and learn where we will demo ways to facilitate group work using WebEx breakout rooms. Please bring your lunch; snacks and beverages will be provided. Register for the Friday, November 17 Lunch and Learn.
 
Mac Friday Sale
Mac Friday Sale
Before Black Friday, come to Terrapin Tech's Mac Friday faculty and staff appreciation event! On Friday, November 17, get discounts up to $160 on in-stock iPad and Mac models and a free gift with sale purchase, while supplies last! (Pre-order before November 8 to be sure your item will be in stock.)