Point of Contact:

Manager: Tim Byrne, 301.405.1099 (tel)

Support: img-fs@umd.edu (e-mail) or 301.405.6839 (tel)

About Field Support - System Design and Deployment

System Design and Deployment provides for-fee lab computer image services to administrative and academic units throughout the university.

For each computer system in a designated laboratory, OIT will maintain a base software image that will be updated with operating system patches, hot fixes, and security updates as needed throughout the year and freshly installed on all computers prior to the beginning of the Fall and Spring Semesters. Additions and deletions of software to/from the base image are available as part of these semi-annual software image updates for additional costs. Other software changes to lab images during the semesters may be provided for additional costs if resources are available.

Hardware maintenance support is included at no additional cost only for those lab computers that are "under warranty" from the manufacturer. OIT will conduct the initial troubleshooting and diagnosis required to determine if a component needs to be replaced or if it is a software problem. However, the physical replacement of warranty computer components (e.g., hard drive, system board, RAM) will only be performed by vendor certified hardware technicians. OIT will facilitate the hardware warranty component replacement through the manufacturer and will coordinate to arrange for an onsite visit.