VOICE MAIL USER GUIDE NTS HOME OIT HOME
  Voice Mail Tips
  1. When logging into the voice mail system from your own campus telephone, press # instead of dialing your five digit extension.

  2. When calling into voice mail you can skip the instructions if you already know the system prompts.

  3. When leaving a message for someone, press 1 to skip their personal greeting and advance to the beep to leave your message.

  4. When listening to a message press:

    0 - to replay the message only

    2 3 - to replay the header

    3 - to temporarily suspend playback

    3 - to resume suspended playback

    5 - to rewind the message in four-second intervals

    6 - to advance through the messages in four-second intervals

    8 - to slow down the playback

    9 - to speed up playback

  5. Faculty and staff: When answering a call that has reached you through coverage or call pick-up, you can transfer the call into the intended party's voice mailbox by dialing:

    Transfer 1 8 0 Transfer

  6. When you are in the voice mail system and you need it to pause, dial * W. Dialing * W again will return you to the beginning of the function you were administering when you requested that the system wait.

  7. It is suggested that callers have the option to exit the voice mail system if they do not wish to leave a message. This can be accomplished by installing the "DIAL 0" feature on your voice mailbox. When installed, "DIAL 0" will route the caller to a predetermined telephone line in your office. (Call the NTS Service Center at extension 54400 for this option.)

  8. If you will be away for an extended period of time, you may wish to notify callers in your greeting and forward your calls directly to voice mail. You must have the call forward feature on your telephone o do this.

  9. You may hold a message in the new message category by pressing * * H. The message waiting light will stay lit even after you have heard the message.

  10. You can use voice mail to leave yourself a reminder message, such as a future meeting, and schedule the date and time that you want to be reminded. See instructions to create a message, option 1 in the activity menu.

  11. To scan through message headers and/ or messages, press 7 from the activity menu.

  12. You can access your messages from any touchtone telephone. When calling from off campus, first dial the seven digit voice mail system telephone number. When the voice mail system answers, enter your five digit campus extension, and #, then proceed as normal.

  13. * 3 is used within voice mail to delete messages. Outside of voice mail * 3 also activates the send calls feature. Use care not to send your calls instead of deleting messages.

  14. * * U is used within voice mail to undelete messages.

  15. Voice mailbox length is ten minutes for faculty and staff.

  16. Messages are retained for twenty days unless deleted by the subscriber.

  17. For additional assistance with voice mail:
    • If you are a student, call the NTS Service Center at 301.405.4400.
    • If you are a faculty or staff members, call your DTR (Department Telecommunications Representative). If your DTR is not available, call the NTS Service Center at 301.405.4400.
 For help at any time, press * H.
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