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Recommended Guidelines
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- During normal business hours, the main published number of a department or unit should always be answered by an individual who is trained to provide assistance.
- During holidays, evenings, and weekends, an informative message should be recorded on Voice Mail to assist callers.
- For faculty and staff, when Voice Mail is appropriate for answering calls, an option to exit via dial "0" to reach a staffed answering point should be provided.
- Any calls answered by Voice Mail should receive a prompt response.
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For help at any time, press   .
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