General FAQs
Is support offered if I purchase software from SLIC?
The majority of the software we sell DOES NOT INCLUDE SUPPORT. This allows us to sell products more inexpensively to you, but it also means that you will not be able to directly contact the company for help.
For general problems, you may contact us; however, we are not set up to answer installation or "how-to" questions. Please refer to the manufacturer's website for FAQs, knowledge base, or support articles.
We are able to submit support issues for the following products ONLY:
Please email us at software-licensing@umd.edu with a FULL description your problem (including the version of software and operating system), and we will send it to the appropriate support team for assistance.
The OIT Help Desk offers limited support for a small number of applications. Check their help topics, or call them at 301.405.1500.
More information on the Help Desk:
The OIT Help Desk, located in Room 1400 of the Computer and Space
Sciences building, is comprised of three components:
• the Faculty/Staff Help Desk operates Monday-Friday. It is staffed by
full-time support representatives for phone calls or walk-in assistance
from 8AM-6PM.
• the Student Help Desk also operates Monday-Friday. It’s student based
staff provides phone based and walk-in help from 8AM-6PM each day. It
also provides phone only support during its extended house
Monday-Thursday from 6PM-10PM.
• the OIT Warranty Desk is open for warranty service and repairs for
products purchased under OIT’s ACT program (http://act.umd.edu). It
operates during the hours of Monday-Friday, 8AM-4:30PM.
  
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