Frequently Asked Questions

• What is a License?



• What is a License with Concurrency?



• What is a License with Maintenance?



• What is a License with Assurance?



• What is an Upgrade License?



• What is an Upgrade License with Concurrency?



• What is an Upgrade License with Maintenance?



• What is an Annual License?



• What is a Perpetual License?



• What is a Contribution?



• What is Maintenance?



• What is Maintenance with Concurrency?



• What is Microsoft Software Assurance, Maintenance, Subscription and Insurance?

• What is the Microsoft Enterprise Agreement (MSEA)?
  
  
• What is the Maryland Education Enterprise Consortium (MEEC)?
  
  
• What software products are included in the MSEA?
  
  
• What computers are eligible for installing software covered by MSEA?
  
  
• Can faculty and staff take the software media home for Work At Home (WAH) use?
  
  
• Which campuses are eligible?



• Where does OIT Software Licensing obtain their Microsoft products?

• What is available through OIT Software Licensing?



• How do I order software?



• When can we pick up our order?



• Who is allowed to purchase software from OIT Software Licensing?



• What are my rights with personal use software?



• Why are licenses and CD-ROMs sold separately?



• Why is newly released software not immediately available through OIT Software Licensing?



• What do I do if the software I need is not available through OIT Software Licensing?



• Where can I obtain books, manuals, and documentation?

• What are the hours for OIT Software Licensing?



• Can I give you blank media instead of paying the media fee?



• Can I give you software and ask you to make copies?



• Can I make copies of your CDs/DVDs?



• Is support offered if I purchase software from OIT Software Licensing?



• Can I get a license code if I lost mine?



• Do your license codes work with trial versions of software?



• What is the OIT Software Licensing Return and Exchange Policy?



• What is the difference between Departmental, Personal, and Work-At-Home purchases?