Resident Students

Faculty and Staff

FAQs for Resident Students

Your switch plate will look like one of the two below:

The jack in your room should have a label with one port identified as the active extension listing the telephone number. If the label is not on the jack, check each telephone port (data are orange ports) by plugging your phone line into the port and dialing 44115. If the port is active, you will hear the 5-digit extension read back to you. Student numbers are 301.314.xxxx or 301.226.xxxx. There is five-digit dialing for campus numbers (example: 301.314.4400 would be dialed by using 44400 from an on-campus phone).

There are three Voice Mail System numbers, 43000, 44000, and 45000. Each residence hall is assigned one of the three Voice Mail System numbers.

• Click here to see a list.
• Voice Mail System numbers should be posted at your Community Desk.
• You can ask another resident what the Voice Mail System number is for your resident hall.

You will be able to set your password when you visit Link2UM to set up your Voice Mail account. If you live in a Fraternity or Sorority House, you will receive your password the first time you call your Voice Mail System number.

Call the OIT Help Desk at extension 51400 and choose option 2.

• If it is cordless, check to make sure it has been plugged in and fully charged.
• Check the label on the jack to be sure you are plugged into the active jack (the port will be labeled with the telephone extension number). If your label is missing, please call 51400 and choose option 2 to find your port and report that the label is missing.
• Check to make sure the ringer is ON and the volume is turned up.

• Campus phone service provides free local calling. For long distance and International calling, students will have to provide their own calling cards.

• Is your computer plugged into a data jack? The data jacks are on the right-hand side of your switch plate and are marked with orange.
• If your computer is plugged into a data jack and you are still having difficulty, call 51400 and choose option 3.

FAQs for Faculty and Staff

NTS will assist all customers and answer questions (call 51500 and choose option 2 or e-mail nts-service-desk@umd.edu). NTS representatives are available to visit your office and provide consultation for your department’s voice and data requirements. Visit the NTS order info page for more information.

The time required to process orders will vary depending on the type or volume of work requested. Please call or write the NTS Service Center (call 51500 and choose option 2 or e-mail nts-service-desk@umd.edu) to inquire regarding the time required to process your particular request.

Visit www.oit.umd.edu/units/nts/voicesys/faculty/orderinfo.html; call the NTS Service Center at 51500, option 2; or e-mail nts-service-desk@umd.edu.

Yes-- if a move takes place within a department. However, if you are changing departments or relocating off-campus, your telephone number will usually change.

Yes, we will program an "Intercept Message" and record the necessary forwarding information.

Yes--you need to submit a request form. Contact the NTS Service Center at 51500, option 2 to obtain an Ethernet Installation and/or an Ethernet Relocation form or download one from the NOC Service Request Forms page.

Each department on campus has a Department Telecommunications Representative (DTR) and a Department Data Representative (DDR) who is responsible for submitting work requests to move, add, or change service. A department must apply for authorized access for any new DTR/DDR (please visit http://nts.umd.edu/access/ for more details). Consultation and training is offered. You can find out your department's DTR/DDR here.

Contact the NTS Service Center by calling 51500 and choosing option 2 or by e-mailing nts-service-desk@umd.edu.