 |
Purpose
Assessment has at least two complementary aims within OIT: to determine to what extent OIT is succeeding as an organization and to aid in making evidence-based management decisions. Assessment findings are raw materials for both effective change and documentation/communication of successes. In addition, the act of designing an assessment plan may help clarify purposes and critical elements for any program or project.
Data Administration & Project Management works with OIT leadership to assess the effectiveness and efficiency of projects, units and the organization in general. We provide guidance to OIT managers in order to establish goals, operational definitions of success, data sources and analysis plans. We design, conduct and analyze surveys and other sources of data.
On-going performance monitoring will be an integral part of service level management. New initiatives will benefit from implementation evaluation and formative feedback. Benchmarking and needs assessment contribute to the larger picture of OIT organizational planning. OIT assessments will also make use of other sources of information such as Campus Assessment Working Group surveys, legislative audits, and feedback from groups such as the Information Technology Council.
Every OIT project should include an assessment plan that will involve the following elements:
- Statement of program/project goals
- Logic model describing how resources and activities are intended to result in objectives that advance these goals
- Key observables that would indicate whether the objectives are achieved, and criteria for comparison
- Identification of assessment methods - survey, focus group, expert review, review of existing data, etc.
- Data collection plan
- Assessment milestones and timeline
- Analysis and communication of findings to management, other stakeholders
- Evaluation and refinement of assessment process
Components of the OIT Assessment Program
- Annual survey of faculty, staff, students regarding a range of OIT services and activities
- Development of plans for new and existing projects and programs
- Active participation in CAWG in order to make use of broader campus assessment activities
- Consultation and assistance with designing/implementing/analyzing special purpose surveys as needed, both within OIT and with partners across campus
|
