Slide 17 of 27
Notes:
- Main Point(s)/Script: In order to improve employee satisfaction and scale its workforce without incurring unnecessary overhead, Cisco reengineered a number of the company’s internal processes. The web is now an integral process in all internal and extern
- Perhaps the most visible Employee Services application is METRO, the travel/expense reporting app. that allows employees to easily report expenses. Expenses charged with an American Express card automatically appear on electronic expense account form. O
- Employees have access to real time stock option and benefits information whenever they choose to view it.
- The Technical Response Center, Cisco’s internal helpdesk, handles support for all non-engineering Cisco-personnel. It uses an easy to use web-based interface to log in, resolve, track, and report status of employee queries.
- Cisco employees can find a directory, organizational charts, locations, and phone numbers almost instantaneously using the WebViper application. .
- Demo: Demo and Testimonial available...
- Evidence: Compared to similar sized companies (Cisco has 13,000 people as of June 1998); Cisco has avoided at least 10 headcount for auditing and travel expense administration. This is equivalent to almost $ 0.5 Million in annual savings.
- In addition to the half-million dollars, there are obviously also soft savings: Higher Employee satisfaction for fast payment & ease of use and higher Employee productivity
- The TRC uses Clarify, just like our external helpdesk, as a call tracking system, and as such is able to utilize the same tools for the other helpdesks. In addition to the site itself, which is focused on providing information without having to open a ca
- Real benefit from Viper is mostly soft savings -- productivity gains from implementation of electronic delivery. Hard savings calculated from not printing the directory. Printing & Distribution costs are $45,000 per print, and generally would be printed
- Transition: Other self service apps include Workflow and Decision support applications
