Slide 10 of 27
Notes:
- Main Point(s)/Script Perhaps the best known of Cisco’s Internet Business Solutions is its suite of networked commerce agents which enable users to configure, price, route, and submit electronic orders directly to Cisco. As with customer care, Cisco starte
- The Pricing and Configuration agents let over 10,000 authorized representatives of direct customers and partners to configure and price Cisco products online. Customers walk through an intuitive series of steps to pick the product they want - for example,
- Order Placement lets customers “drop” their selections into a “shopping cart” in Cisco’s virtual Marketplace.
- Order status lets users check on an order using a PO or sales order number. This application even connects users directly to Federal Express's tracking services to determine exactly where their order is.
- Service Order Agent lets users can find information about specific service orders, including case and contact numbers, process date, ship dates, and carrier and tracking numbers.
- Invoice Agent provides controllers, finance officers, and accounts payable staff with rapid, easy, online access to track their invoices with Cisco.
- We are currently working with our largest, or “Top Tier,”” customers to provide them with custom solutions by placing a Cisco server directly on the the customer’ premises as part of the their intranet. This interfaces directly with the customer’s legacy
- NOTE ON FUTURE DIRECTIONS:
1. Top Tier Program: We are currently working with our largest (“Top Tier”) customers to provide them with custom solutions by placing a Cisco server (with open APIs) directly on the customer’s premises as part of the customer’s intranet. This interfaces
2. Extending PICA (PARTNER PROGRAM) FOR COMMERCE: We are planning on extending the PICA program that has so far been limited to customer care to include Commerce access starting in Q1 ‘99, starting with Status Agent only. This will allow the end customer
- Demo: Demo and testimonial available
- Evidence: Unlike point-to-point applications such as Electronic Data Interchange, where users have only a one-way communication capability, Cisco’s ordering and supporting applications provide a highly interactive method of order entry which has proven pa
- Transition: There are clear financial and strategic benefits to Cisco’s I-Commerce strategy
