Table of Contents
Gaining Competitive Advantage Through Internet Business Solutions
Technology Migration to Internet
Internet Being Adopted Faster Than Any Previous Technology
World ICommerce Sales $Billions
“Internet Business Solutions” Create Competitive Advantage
The Cisco Story
Cisco’s Internet Business Solutions
Customer Care
Customer Care Results
“Full Service” Internet Commerce on CCO
CCO Internet Commerce Usage History
Marketing
Marketing Results
Supply Chain Management
Supply Chain Management (Cont.)
Supply Chain Management Results
Employee Services
Employee Services (Cont.)
Communication/Collaboration
Summary Financial Impact of Internet Business Solutions
Result: Cisco Competitive Advantage
Cisco’s Superior Employee Productivity
Cisco’s Aggressive Technology Investment Strategy
Key Success Factor – Cisco’s Overall Approach
Cisco’s Functional IT Alignment
Enabling Internet Business Solutions
Cisco IBSG Programs
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Author: Director's Office
Email: oit@oit.umd.edu
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