Inside:

The IT Service Center (www.itsc.umd.edu) is a new Web resource that gives you the ability to request IT help 24 hours a day, as a complement to the current OIT Help Desk. When you request help through the IT Service Center (ITSC), you will also be able to track the progress of your request, add updated information if the situation or problem changes, and see your entire history of IT Service Center help requests and solutions. In fact, even if you call or visit the Help Desk for assistance, you’ll be able to follow up on it using the ITSC. An additional feature of the online IT Service Center is a searchable self-help Knowledge Base. The Knowledge Base includes more than 400 how-tos and tech support documents relating to OIT services, with more articles on the way.

The IT Service Center also helps us to keep the university community up to date with alerts (called “Global Incidents”) about service interruptions and other issues. These alerts are viewable at the ITSC Web site (please allow your browser to display pop-ups from this site) and the Help Desk home page. You also have the option of subscribing to any of these Global Incidents so that you will be automatically updated when the status changes.

To use the IT Service Center, please visit www.itsc.umd.edu. The first time you log in, you will need to register. See the info box for instructions.

The new IT Service Center is based on the Numara FootPrints software product, which is in use at many schools and businesses. Our goal is to continue to improve our customized installation throughout its lifetime at the university. We hope you’ll give it a try and give us feedback so that we can make it a valuable resource for the entire university community. You can continue to contact the OIT Help Desk during business hours via phone at 301.405.1400 or in person in Room 1400 of the Computer and Space Sciences Building.

Logging Into the IT Service Center

When you click the Log In button on the IT Service Center customer Web site, you’ll see this screen.

The User ID and Password are your University of Maryland Directory ID and password. If this is your first time using the IT Service Center, you may need to register your account. Use the New Users: Sign Up Here link to start the process and bring up this screen. 

Register with your Directory (“LDAP”) ID and password. You will need to type your password twice to confirm it.

This is a one-time registration — you will never need to do it again for future use of the IT Service Center, even when you change your Directory password.