OIT Staff Spotlight: Help Desk and Consulting Services

Tips for Designing a Useful Web Page

Meet the people who are on standby for your computer crises. The OIT Help Desk fields an average of 400-500 calls daily. They are frontline fighters in responding to the latest computer viruses. Get to know the people who keep our campus computers operating.

My typical day at OIT includes:
• Lots of coffee – Tim Byrne
• 3-4 bottles of Pepsi and a microwave lasagna – Patrick “Computer MD” Nemil



My favorite thing to do when I’m not at work:
• Go kayaking – Eric Byrd
• Write poetry or short stories – Stephen Dantona
• Enjoy good food with friends – David Arnold
• Walk in the park with my dog – Linda Rossi
• Play football – Steve Gunzburg
• Poker – Dave Talan

 

Items I can’t live without:
• Music, chocolate & sunglasses – Stephen Dantona
• Maryland athletics – Eric Byrd
• I would be bored out of my mind if I didn’t have my kitchen knives and my cookbooks – Jeanne Gregor

 

Favorite technology:
• Internet – Jonas Amoonarqua
• Pyrex bakeware – Jeanne Gregor
• Everything Macintosh! – Fred Morris
• Remote Desktop – Dave Talan
• Whatever Under Armour is made of – Patrick “Computer MD” Nemil

 

When I was a kid, I wanted to be a:
• Minister – Kevin Hill
• Left Fielder for the Boston Red Sox – Tim Byrne
• Astronaut – David Arnold
• Politician – Fred Morris
• Cop – Steve Gunzburg

 

 

Food I most commonly eat:
• I love Caprese salad with roma tomatoes, fresh mozzarella cheese, garlic and basil (from my garden!)
Jeanne Gregor
• Chocolate or potato chips – David Arnold
• Peanut butter – Tim Byrne

 

One thing I’m proud of:
• I’ve never played Tetris – Patrick “Computer MD” Nemil
• My ability to perform jazz improv – Jonas “Cool Breeze” Amoonarqua
• My smart and beautiful daughter, Kathleen – David Arnold

 

My guilty pleasures include:
• Sleeping in – Steve Gunzburg
• Doodling on everything, eating candy, sarcasm – Stephen Dantona
• Ice cream – Tim Byrne
• Hot fudge – Linda Rossi
• Long, hot showers – Anonymous

 

Last great book I read:
• Purpose Driven Life – Kevin Hill
• Last Chance to See – Eric Byrd
• Gettysburg – Fred Morris
• Windows XP – Anonymous

Front Row (L to R): Linda Rossi, Dave Talan, Kevin Hill, LaRonn Barnett, Eric Byrd; Second Row: Kathy Campoli, Spence Spencer, David Arnold, Stephen Dantona, Jonas Amoorarquah; Third Row: Tim Byrne, Patrick Nemil, Sussan Kavoosi

Have you ever surfed the Web for information and come upon a page you thought would contain the information you needed but was too busy or flashy to be helpful? Want to keep your Web pages from making a list of those awkward pages? Here are some tips to keep your pages useful for everyone – the general user and the user with special needs.

 

General Design Tips
• Use light colored, non-patterned backgrounds and dark colored text for the best readability.
• Keep text simple and links obvious. Keep italics, boldface, and text color changes to a minimum and use them only for emphasis.
• Organize information into short sections. Web users skim pages to find the information they need in the fastest possible time: they will not wade through screen upon screen to find what they need.
• Be consistent – use the same logo placement, color schemes, and navigational tools on every page of your site.
• Keep images and animations small for fast page loading on every computer.

 

Design Tips for Accessibility
• Don’t use “click here” for link text – make it meaningful and short (one to three words is best).
• Use alt tags for every image and animation on a page.
• Do not use frames to organize your site.
• For multimedia content (such as videos or sound files), provide a transcript that includes all of the important information.
• Do not use blinking text; alternatively, offer users the ability to turn blinking text off.

 

You can find links to other helpful tools for creating your Web site at www.helpdesk.umd.edu/documents/3/3810 and www.oit.umd.edu/WebDeveloper/webstyle.html. Get more information about making your site accessible at www.w3.org/WAI and http://trace.wisc.edu/world/web/index.html. All University of Maryland Web pages should have the university’s logo on them with a link to the UM Home Page (www.umd.edu). The appropriate graphics and guidelines for their use are available at www.trademarks.umd.edu.