Staff Services

Page Contents: Computer/E-mail Accounts | Administrative Systems | Hardware and Software | Communications | Support | Computer Training  | Specialized Services

 

Computer/E-mail Accounts

  • Directory Services - all faculty, staff and students have records in the University Directory, which contain the standard office and telephone contact information, username, and password information. Applications are increasingly being integrated with directory services. Setting a password, search… 
  • Glue/WAM (Workstations at Maryland) - UNIX shell accounts that provide 25MB disk space, including Web space, FTP access, and e-mail. If you want to dial into the university network, you need a WAM account. Configuration, account management, troubleshooting… 
  • DEANS Account - A UNIX shell account in a distributed UNIX environment with full Internet access including mail, news, telnet, ftp and Web browsers. It also provides access to the ADVISE system. Online application, account management, troubleshooting.. 
  • MVS Account - offers access to Student Information System (SIS), Student Accounts Receivable (SAR), Academic Resource System (ARS), Financial Records System (FRS), Student Aid Management (SAM), Management Of Network Income Expense & Services (MONIES), and Student Bad Debt (SBD). Application, account management… 
  • Data Warehouse Account -  provides access to a collection of integrated institutional data that can be retrieved and analyzed. General information, getting an account…
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Administrative Systems

  • Calendar Software (CorporateTime) - the university group scheduling software. It can be accessed using a Web browser, via client software, and by synchronizing with a handheld device. Accounts, installation, configuration… 
  • Administrative Resource Enterprise Services (ARES) - a Web-based platform for updating personnel information, access to financial reports (FAS), access to purchasing information (Procurement), and access to the Department of Business Services' ELF system, which includes travel forms. Accounts, troubleshooting…  
  • Electronic Forms (ELF) - Internet-based system for creating, submitting, approving, returning, or rejecting forms electronically. The system will route the forms to any registered university user. General information… 
  • MVS System - allows access to Student Information System (SIS), Student Accounts Receivable (SAR), Academic Resource System (ARS), Human Resources System (HRS), Financial Records System (FRS), Student Aid Management (SAM), Management Of Network Income Expense & Services (MONIES), and Student Bad Debt (SBD). Accounts, troubleshooting… 
  • Financial Records System (FRS) - consists of Fixed Assets, Budget, Accounts Payable, Purchasing and Financial Accounting. General information, printing… 

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Hardware and Software

  • Acceptable Use of Computing Resources - university's official statement. General principles, user responsibilities… 
  • Virus Protection - information that can help you significantly reduce the chances of computer virus infection. Virus notification, free software, what to do in case of infection… 
  • Software Licensing - provides licensed and educationally priced software for the University of Maryland faculty and staff, including some programs for personal use. The products include operating systems, virus protection products, and other educational and productivity software for PC, Macintosh, and UNIX systems. Product list, online request form, updates… 
  • Computer Labs - available for faculty, staff, and students. Locations, work hours, software… 
  • Hardware Rentals - you can rent laptops and LCD projectors from the Help Desk. Description, online reservation… 
  • NEThics - the staff of Project NEThics respond to complaints of misuse that involve resources administered by OIT and are available to provide education and resources on issues of legal and ethical use of computers for members of the university community. Services, resources, news… 
  • Adaptive Technology - assistive devices and support for use of computing, networking, and telecommunications services. WAM Labs, Adaptive Technology Lab, support, services, usability tests…

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Communications

  • Mailing Lists and Web-Based Discussions
    - E-mail Reflector: the simplest mailing list tool available in the university. General information, obtaining and administering a reflector… 
    - Majordomo:  a mailing list for Glue and umail accounts. Setting up, subscribing, troubleshooting… 
    - Listserv list: a single e-mail address that contains the e-mail addresses of all its members. When you send an e-mail message to that address, everyone gets a copy of the message. Subscription, troubleshooting… 
    - For Your Information (FYI):  a university-wide Listserv list for sharing special university information with faculty and staff through e-mail. Guidelines, subscription… 
    - WebChat:  a multimedia chatting application for the World Wide Web. General information, requesting a page, examples… 
    - WebCT: provides access to interactive tools, including discussion groups, live chats, and online assessments. Resources, log in… 
    - HyperNews:  a threaded discussion product that can be accessed both on the Web and via e-mail. Instructions, requirements, configuration… 

  • Networking 
    - Connecting to the Network: How to set up your Ethernet connection. Configuration for different operating systems, troubleshooting… 
    - LAN support : OIT is currently offering two programs Departmental LAN Support (DLS) and Centralized LAN Support (CLS) to the University community. Services, prices, requests… 
    - DHCP Roaming: allows laptops and other mobile devices to access the Internet and the university backbone from different buildings. How it works, registration, FAQs… 
    - Off Campus Dial-up Networking:  provides free access to the university network and Internet from remote locations. Telephone numbers, limitations, support… 
    - Wireless LANs: wireless access to the Internet and university network. Requirements, registration, coverage, FAQs… 
    - Virtual Private Network (VPN): provides an encrypted and secure connection "tunnel" path from a user's machine to its destination through the public Internet. How it works, software, support… 

  • Voice and Video
    - Telephones:  orders, reporting problems, billing, user guides, directories…
    - Voice Mail: a 24-hour universally accessible voice messaging service available for university phones. It will answer your telephone calls and allow callers to leave messages. User guide, log in… 
    - Videoconferencing:  a service allowing meetings among people at remote locations by means of transmitted audio and video signals. Video system consulting, training, FAQs… 

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Support

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Computer Training

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Specialized Services

  • WebHosting - provides domain names and Web space. Services, online application, how-to manual…

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Last modified: Wednesday, 30-Jan-2008 17:52:12 EST
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