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Page Content: Adaptive Technology | Calendaring
Software | Computer Accounts | Computer
Labs |Forgotten Passwords | Getting Connected:
Dorms | Network Connections | Telephone
Order Status |
Virus Alerts | Web for Instruction
Adaptive Technology
 Does
OIT provide service to persons with disabilities?
OIT supports persons with disabilities by providing adaptive
technology resources.
Calendaring Software
How
do I get an Oracle Calendar (CorporateTime) account?
OIT works with departments and other units to activate Oracle Calendar
(formerly CorporateTime) accounts. In order for your unit to be activated
in Oracle Calendar, ask your unit representative to review the information
and complete the form at the following URL: www.oit.umd.edu/projects/calendar/request.html.
Computer Accounts
How
do I get a computer account?
E-mail, computer lab, and UNIX accounts are available from the Office of
Information Technology. You can use these accounts for e-mail,and accessing
public computer labs. To register, bring your University ID to the OIT
Help Desk, Computer and Space Sciences building Room 1400. For more information
see www.helpdesk.umd.edu/topics/accounts/shell/wam/1302/.
How
do I get a print account for the computer labs?
You must have a Terrapin Express account to get a print
account. If you already have a Terrapin Express account
from Dining Services, go to the OIT
Help Desk, Computer
and Space Sciences building Room 1400, to register for a
print account. If you do not have a Terrapin Express account,
you can open a Terrapin Express account and a print account
with a minimum deposit of $20 in room 1109 South Campus
Dining Hall. For more information see www.helpdesk.umd.edu/documents/0/184/.
I
just graduated, how long does my e-mail account account remain active? Can
I keep my account?
For information about e-mail services after graduation, see www.helpdesk.umd.edu/topics/email/alumni/4697/.
How
do I forward my e-mail to another computer system from my WAM, Glue, or
UNIX Cluster accounts?
For information about e-mail forwarding for these accounts, visit www.helpdesk.umd.edu/os/unix/usage/410/.
How
do I download files from my WAM, Glue, or other UNIX accounts?
For information on downloading UNIX files, see www.helpdesk.umd.edu/documents/1/1257/.
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Computer Labs
Where
are computer labs located?
Computer labs are located all over the university. Visit www.oit.umd.edu/wheretogo
for a detailed listing of open labs.
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E-mail
How
can I obtain an e-mail account?
Mail@umd accounts are available from the Office of Information Technology.
For details on how to register, visit www.oit.umd.edu/email.
What
should I do if I am having problems with my e-mail account? If you are
having problems with your e-mail account, you can call or visit the OIT Help
Desk, Computer and Space Sciences Building Room 1400, 301.405.1500 (faculty/staff)
301.405.1400 (students), OIT
Help Desk.
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Forgotten Passwords
What
should I do if I forgot my password?
If you forget your Directory password and have answered the password security
questions, you can use your answers to gain access to change your password
at www.password.umd.edu. If you forget
your password and have not answered the password security questions, you should
contact the OIT
Help Desk at 301.405.1500 (faculty/staff) or 301.405.1400
(students).
How
can I change my password?
To change your Directory password, visit www.password.umd.edu.
Information about changing other passwords is located at www.helpdesk.umd.edu.
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Getting Connected: Dorms
How
do I get my computer connected to the network from my Residence
Hall?
You can register your computer for access to the campus
network and learn more about connecting from Residence Halls
at http://register.net.umd.edu/ResNet.
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Network Connections
How
do I get a new network connection or change an existing
one?
Contact the Office of Information Technology Networking
and Telecommunications Services (OIT-NTS) at 301.405.4400
to obtain an Ethernet Installation and/or an Ethernet Relocation
form. You may also download one from http://noc.net.umd.edu/new_forms.html.
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Telephone Order Status
How
do I get a new phone installed or an existing one moved
or disconnected?
To get a new line installed or change an existing phone
line, visit http://nts-services.umd.edu/order-requests or
contact the OIT-NTS
Service Desk at 301.405.4400 and request a copy of the Telecommunications
Services Equipment Request form.
How
do I report problems with my telephone?
To report a problem with your telephone, call 301.405.4400
or submit a request for repair services to nts-service-desk@umd.edu.
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Virus Alerts
What
can I do to protect my computer from viruses?
For information about protecting your computer from viruses,
visit www.helpdesk.umd.edu/virus/protect.shtml.
What
should I do if my computer is infected?
If your computer is infected with a virus, visit www.helpdesk.umd.edu/virus/whattodo.shtml.
Does
OIT provide free virus protection software?
Yes. To download free virus protection software, visit
www.helpdesk.umd.edu/virus/software.shtml.
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Web for Instruction
What
should I do if I am having trouble using ELMS/Blackboard?
Information about ELMS (powered by Blackboard Academic Suite) is available
at http://elms.umd.edu. If you cannot find the answer your question there, contact
the OIT
Help Desk at 301.405.1500 (faculty/staff) or 301.405.1400 (students).
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